Technical support and customer service- these two terms are often used interchangeably. But, there are certain differences between them. So what are these differences! Okay, let’s dive in!

• Technical support offers assistance to users who need help with a technical product or service. It can be software or hardware. Customer service assists with any kind of issues including non-technical ones.
• The goal of customer service is to create a smooth and pleasant interaction. On the other hand, the goal of technical support is to listen, understand, and resolve technical issues.
• Customer service focuses mainly on the customer experience. But technical service focuses on resolving technical issues as quickly as possible.
• Technical support requires higher skill requirements than customer service.
• Every customer needs customer service. But not all of them need technical support.

You need to combine both of these terms to make your business more fruitful.

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